In each country of the European Union we have established cooperation with a local partner through the international transport company Packeta. We use services such as PPL, FedEx, DHL, UPS, Omniva, Correos, DPD, Royal Mail, Postnord, PostNL, GLS, Hermes and many other proven carriers. We also use local pickup points in many countries.
You can see the transport prices in the shopping cart, depending on the selected country of the recipient, the carrier, the selected payment, and the weight of the order.
For the courier service (delivery to address), delivery is usually within two to three days at the latest; in the CEE region also within the next day. We send shipments every working day; orders placed within 12 hours are often sent the same day.
Please keep track of your mailbox and phone number. If the courier does not reach you, a ticket with the shipment number will be left in your mailbox. The carrier will usually also notify you at the telephone number you entered during registration.
If you do not find an invoice in the package, please request it by email at eshop@dometa.cz and it will be sent to you electronically.
Dispatch at higher temperatures (above 28°C) or below zero may be restricted for some temperature-sensitive products until climatic conditions allow.
There are several ways to pay for an order. The most common is easy online payment via credit or debit card. The second option is payment by transfer in euros to a SEPA account with FIO bank – instructions are provided in the order summary sent by email.
Secure online card payments are processed through the ComGate payment gateway, operated by ComGate, a.s. The payment gateway is certified and ensures the highest level of security for your payment data.
When you choose card payment at checkout, you will be redirected to the secure ComGate payment page. There you enter your card details (card number, expiry date, and CVV/CVC security code). The payment is authorised directly with your bank – we never see or store your card data. After successful authorisation you are automatically returned to our website and your order is confirmed. For more information about the card payment process, see the ComGate help centre.
If you have any questions or complaints regarding a payment, please contact ComGate directly:
ComGate, a.s.
Gočárova třída 1754/48b
Hradec Králové
E-mail: podpora@comgate.cz
Tel: +420 228 224 267
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