These general terms and conditions (hereinafter “terms and conditions”) apply to contracts concluded through the online shop Dometa located at the web interface www.dometa.eu (hereinafter “web interface”) between
our company
PNM International s.r.o., registered office at Nádražní 385/34, 702 00 Ostrava,
Company ID: 05060192, VAT ID: CZ05060192, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, File 66046
Contact address: PNM International s.r.o., U1 – Průmyslový park Karviná, Závodní 540/51, 735 06 Karviná – Nové Město
Opening hours: Mon–Fri 8 am – 2 pm
Telephone number: (+420) 555 222 029
Contact email: eshop@dometa.cz
as the seller
and you as the buyer.
Under the purchase contract we undertake to deliver to you the goods listed in the order, and you undertake to take delivery of the goods (either in person or from the carrier) and to pay us the purchase price stated in the order. The purchase price (or simply the “price”) also includes the costs associated with the delivery of the goods and any fees related to the chosen payment method. The amount of these costs will always be communicated to you before the binding submission of the order.
You acquire ownership of the goods upon payment of the full purchase price, but not before you take delivery of the goods.
1.1. Does the purchase contract apply only to goods?
A purchase contract (or simply a “contract”) here means any contract concluded under these terms and conditions. It may therefore also be, for example, a contract for the provision of services.
1.2. Is the purchase contract a consumer contract?
It is a consumer contract if you are a consumer, i.e. if you are a natural person buying goods. Otherwise it is not a consumer contract and consumer protection under applicable law and these terms and conditions does not apply to you; instead the General Terms and Conditions for Wholesale Sales of Goods apply to you. In particular, as a non-consumer you do not have the right to withdraw from the contract without giving reasons.
1.3. What special rights do you have as a consumer?
As a consumer you have in particular:
1.4. What governs our legal relationship?
Our legal relationship is governed by the following documents:
and, in matters not governed herein, also by the following legislation:
If your place of residence or registered office is outside the Czech Republic, or if our legal relationship contains another international element, you acknowledge that our relationship is governed by Czech law. If you are a consumer and the legal system of your country of residence provides a higher level of consumer protection than Czech law, such higher level of protection is provided to you in legal relations.
1.5. How do you express consent to the terms and conditions?
By submitting an order and also by confirming in the web interface, you confirm that you have read and agree to these terms and conditions. We may amend or supplement the terms and conditions. Your rights and obligations are always governed by the version of the terms and conditions that was in effect when they arose.
2.1. How do we conclude the purchase contract?
The web interface lists goods including a description of the main characteristics of each item. The price of each item is stated inclusive of all taxes, duties, and fees. The presentation of goods is for informational purposes only and does not constitute our offer to conclude a contract within the meaning of Section 1732(2) of the Civil Code. To conclude the contract, you must submit an order and that order must be accepted by us.
2.2. How to place an order?
You can always place an order via the web interface (by completing the form), or also by telephone, email, or another method that we currently allow as stated on the web interface. The order must contain all the information required in the form, in particular the precise description of the ordered goods (or their numeric code), the number of units, the chosen payment and delivery method, and your contact details (delivery and billing address if applicable). Before the binding submission of the order, a summary of the order including the final price will be displayed. We recommend checking in particular the type and quantity of goods, email, and delivery address. The summary is your last opportunity to change the information entered. You submit the binding order by clicking “Submit order”. We consider the information in the binding order to be correct and complete. Notify us of any changes immediately by telephone or email. We will inform you of receipt of the order. The notification (confirmation) of receipt of the order is sent automatically and does not constitute acceptance of the order by us, unless this is expressly stated in the confirmation. If we have doubts about the authenticity and seriousness of the order, we may contact you to verify it. An unverified order may be rejected. Such an order is then treated as if it had not been submitted.
2.3. When is the contract concluded?
The purchase contract is concluded at the moment our acceptance of the order is delivered to you. The acceptance will be sent to the email address you provided in the order. If acceptance does not occur, the contract is concluded at the moment you pay the full purchase price or take delivery of the ordered goods (whichever occurs first). The acceptance may be included in the order receipt notification (if this is expressly stated in the confirmation), or may follow this confirmation separately.
2.4. Can you cancel an already submitted order?
You may cancel an order that we have not yet accepted (i.e. you have not yet received our acceptance under Article 2.3) by telephone or email. All orders accepted by us are binding. Later cancellation of an order is possible only by agreement with us. If an order for goods from which withdrawal is not possible (see Article 5 in detail) is cancelled in this way, we are entitled to compensation for the costs we have already incurred in connection with the contract.
2.5. Can the price stated on the web interface change?
The prices of the goods presented and the prices for packaging, transport, and delivery remain valid for the period they are displayed on the web interface. Any discounts on the price of goods cannot be combined with each other, unless expressly stated otherwise on the web interface. If an obvious technical error has occurred on our part in stating the price of goods on the web interface or during ordering, we are not obliged to deliver the goods to you at this obviously incorrect price, even if you have received our acceptance of the order. In such a case we reserve the right to withdraw from the contract.
2.6. Can you obtain the contract in written form?
The contract is not concluded in writing with the signatures of the parties. The contract consists of these terms and conditions, your order, and our acceptance of it. The entire contract will be sent to you by email or, upon request, printed by post. We may charge you for the costs of postal delivery.
2.7. What if you do not understand something in the contract?
If you have questions about the terms and conditions or the contract, you can contact us by telephone or email. We will be happy to provide all necessary information.
2.8. In what languages can the contract be concluded?
The contract can be concluded in Czech, unless we expressly agree on another language.
2.9. Is the contract stored somewhere?
We archive the contract (including these terms and conditions) in electronic form. The contract is not accessible to third parties, but we will send it to you upon request.
3.1. What payment methods do we accept?
The purchase price can be paid mainly by the following methods:
Any other payment methods are listed on the web interface. Some payment methods (especially cash on delivery) may be subject to additional charges. These charges are listed on the web interface. The final price, already including charges related to the chosen payment method, will always be stated in the order.
3.2. When is the purchase price due?
In the case of cash payment, the price is due on receipt of the goods. In the case of cashless payment before delivery, the price is due within five days of our acceptance of the order under Article 2.3. Your obligation to pay the price is fulfilled when the relevant amount is credited to our bank account.
3.3. In what currency can you pay?
Payment for goods is possible in Czech crowns (CZK), forints (HUF), or euros (EUR).
3.4. When may we request a deposit or advance payment?
We may request a deposit on the purchase price in particular for orders with a total price above CZK 3,000. We are also entitled to request that you pay the full price of the goods before they are dispatched or handed over (Section 2119(1) of the Civil Code does not apply).
3.5. Where can I obtain a tax document or warranty certificate?
The tax document (invoice) is sent by email to the address provided during the order. The order confirmation, tax document, or another proof of purchase in our e-shop (e.g. a saved order in our information system) serves as a warranty document. Your tax documents can also be found in your customer account if you are registered in our e-shop.
4.1. How do we ship goods?
Methods of delivery of goods are listed on the web interface. You can choose a specific method of delivery in the order. If you do not choose a method, we may determine it ourselves. We reserve the right to subsequently change your chosen delivery or payment method in justified cases, of which you will be notified immediately by email.
4.2. What are the delivery costs?
Delivery costs always depend on the size and nature of the goods and the price list of the chosen carrier. Current delivery costs are listed on the web interface. The final price, already including the costs of the chosen delivery method, will always be stated in the order.
4.3. When will we deliver the goods?
Delivery time always depends on the availability of the goods and the chosen delivery and payment method. Goods that are in stock are generally dispatched within three business days of acceptance of the order (for cash-on-delivery or personal collection) or of the payment being credited to our account (for cashless payment). These dispatch times are indicative only. If the dispatch time cannot be met for objective reasons, we reserve the right to extend it. In such a case we will inform you of the change by email. Goods that are not in stock are dispatched as soon as possible; we will inform you of the exact date.
Delivery of temperature-sensitive products may be restricted during high temperatures (above 25°C) or low temperatures (below 5°C) until climatic conditions permit.
Delivery of goods under these terms and conditions means the moment the goods are delivered to you. If you unjustifiably refuse to accept the goods, this does not constitute failure on our part to fulfil the delivery obligation, nor does it constitute withdrawal from the contract on your part.
4.4. What to do when collecting the goods?
Upon receipt of goods, check the integrity of the packaging. If you find any defects, notify the carrier and us immediately. If you refuse to accept a shipment with damaged packaging, this is not considered unjustified refusal of the goods. At the moment of taking delivery (or the moment when you were obliged to take delivery but failed to do so contrary to the contract), the risk of accidental destruction, damage, or loss of the goods passes to you.
4.5. What happens if you do not collect the goods?
If, for reasons on your part, it is necessary to deliver the goods repeatedly or by a method other than agreed, you are obliged to pay the costs associated with such delivery. If you unjustifiably fail to collect the goods, we are entitled to compensation for the costs of delivery and storage and any other costs incurred as a result of non-collection. These costs shall not exceed CZK 10 per day of storage. Storage costs may reach a maximum of CZK 500 in total, or the purchase price if it is less than CZK 500. We also have the right to withdraw from the contract in such a case.
5.1. How can you withdraw from the contract?
You may withdraw from the purchase contract within 14 days of receipt of the goods; if the delivery is split into several parts, from the date of receipt of the last delivery. We recommend sending notice of withdrawal to our delivery address or email. You may use the sample withdrawal form. We will confirm receipt of the notice without undue delay. You do not need to give any reason for withdrawing from the contract.
5.2. What are the consequences of withdrawal from the contract?
Withdrawal from the contract cancels the contract from the outset and it is treated as if it had never been concluded. If a gift was provided to you with the goods with your consent, the gift agreement becomes ineffective upon withdrawal from the contract by either party. Return the gift to us together with the returned goods.
5.3. When can the contract not be withdrawn from?
In accordance with Section 1837 of the Civil Code, it is not possible to withdraw, among other things, from contracts:
5.4. How do you return the goods to us?
You must return the goods to us within 14 days of withdrawing from the contract to our delivery address, to any of our premises, or to our registered office address. Do not send goods cash on delivery. We are not obliged to accept goods sent cash on delivery. We recommend enclosing with the returned goods:
Failure to present any of the above documents does not prevent a positive outcome of your withdrawal from the contract under the statutory conditions.
5.5. When will you receive your money back?
We will return all received funds to you within 14 days of withdrawal from the contract. Please note that we are not obliged to return your money before you return the goods to us or prove that you have sent them. In addition to the purchase price, you are also entitled to a refund of the delivery costs. However, if you chose a delivery method other than the cheapest method we offer, we will refund the delivery costs in the amount corresponding to the cheapest delivery method offered. We will return the money:
The costs of sending returned goods to our address are borne by you, even if the goods cannot be returned by ordinary post due to their nature.
5.6. What if the returned goods are damaged?
When sending, pack the goods in suitable packaging to prevent damage or destruction. If goods are substantially damaged or destroyed during transport due to the use of unsuitable packaging, the purchase price and delivery costs cannot be refunded (or only partially, to the extent of the resulting damage). If we find that goods returned by you are damaged, worn, soiled, or partially consumed, we are entitled to compensation from you. We may unilaterally set off the claim for compensation against your claim for a refund of the purchase price and delivery costs, i.e. the amount refunded to you will be reduced by the damage incurred.
5.7. When may we withdraw from the purchase contract?
We reserve the right to withdraw from the contract in the following cases:
If any of the above occurs, we will inform you of our withdrawal from the contract without delay. The withdrawal is effective against you at the moment it is delivered to you. If you have already paid the purchase price in full or in part, we will refund the received amount cashlessly to the account you notify us of for this purpose, or from which you made the payment. We will refund the money within ten days of withdrawal from the purchase contract.
Your rights arising from defective performance are governed by the applicable generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, 2099 to 2117, and 2158 to 2174 of the Civil Code). If a defect manifests within 12 months of receipt, it is presumed that the item was defective at the time of receipt, unless the nature of the item or defect excludes this. When exercising rights arising from defective performance, we will proceed in accordance with our Complaints and Returns Policy. Before submitting a complaint, please familiarise yourself thoroughly with the Complaints and Returns Policy so that the complaint can be resolved as quickly as possible and to your satisfaction.
7.1. What authorisations do we have to carry out our activities and who supervises us?
We are authorised to sell goods on the basis of a trade licence. Our activities are not subject to any other authorisation. Trade inspection is carried out by the competent trade licensing authority. Compliance with legal regulations regarding technical requirements and safety of goods is inspected by the Czech Trade Inspection Authority (http://www.coi.cz/), and in the case of food products by the State Agricultural and Food Inspection Authority (http://www.szpi.gov.cz). The Czech Trade Inspection Authority also supervises compliance with consumer protection regulations.
7.2. How do we handle complaints?
Any complaints are handled via our contact email. You may also contact the authorities listed in Article 7.1. We are not bound by any codes of conduct in relation to our customers, nor do we follow any.
7.3. What rights do you have in the event of a consumer dispute?
If you are a consumer and a dispute arises between us from the contract that we are unable to resolve directly, you have the right to refer this dispute to the Czech Trade Inspection Authority (ČOI) for out-of-court resolution of a consumer dispute. This right can be exercised no later than 1 year from the date on which you first asserted with us the right that is the subject of this consumer dispute.
ČOI contact details: Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Praha 2, Company ID: 000 20 869, web address: https://adr.coi.cz/cs resp. https://www.coi.cz/. The online dispute resolution platform at http://ec.europa.eu/consumers/odr may be used for resolving disputes between seller and buyer arising from a purchase contract.
7.4. What else should you know?
Means of distance communication (in particular the internet) are used when concluding the contract. The costs incurred by the use of means of distance communication (primarily the cost of internet connection or telephone calls) are borne by you. These costs do not differ from the standard rate. Unless agreed otherwise, all correspondence related to the contract between us is in written form, either by email, registered post, or personal delivery. We will deliver correspondence to you at the email address provided in the order or in your user account. If any provision of these terms and conditions is invalid, ineffective, or unenforceable (or becomes so), the provision whose meaning comes closest to the invalid, ineffective, or unenforceable provision shall apply in its place. The invalidity, ineffectiveness, or unenforceability of one provision does not affect the validity of the remaining provisions. Amendments and supplements to the contract (including the terms and conditions) must be made in writing.
These terms and conditions entered into force on 1 February 2021.
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