As operators of an e-shop, we at PNM International s.r.o., Company ID: 05060192 (hereinafter “we”) pay great attention to the protection of personal data. On this page you will find all the necessary information about what personal data we process, especially about our customers and users of our websites, whether we process data on the basis of consent or on another legal basis, for what purposes we use it, to whom we may disclose it, and what rights you have in connection with the processing of your personal data.
Registered office:
PNM International s.r.o.
Nádražní 385/34
702 00 Ostrava
Czech Republic
Correspondence address, warehouses and personal contact:
PNM International s.r.o.
Areál PPK – Průmyslový park Karviná
Hala U1, Závodní 540/41
735 06 Karviná – Nové Město
Czech Republic
The General Data Protection Regulation (GDPR – General Data Protection Regulation) considers personal data to be any information about an identified or identifiable natural person (data subject). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, number, or network identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
In order to provide our services, to correctly deliver orders, and to provide better personalised services and offers, we process the following personal data:
In order to deliver our services within the scope of our activities, we process your personal data for various purposes and to varying extents, either without your consent on the basis of performance of a contract, our legitimate interest, or compliance with a legal obligation (such as the Accounting Act), or on the basis of your consent.
What processing we may carry out without your consent depends on the purpose of the relevant processing and your relationship with us – whether you are merely a visitor to our website, whether you register but do not make a purchase, whether you register and place an order, or whether you only place an order.
When you visit our website, we store and subsequently read small files called cookies on your device. They have nothing to do with actual biscuits – you can buy plenty of great things from us, but one day the programmers started calling these files cookies. Apparently it is a reference to the fairy tale of Hansel and Gretel, who left a trail of breadcrumbs to find their way home – though who knows how that really went, since they ended up at the gingerbread house anyway. But back to the technical details and the European directive: these computer cookies are a small file of letters and numbers that we store in your internet browser or on the hard drive of your computer. Some cookies allow us to link your activities while browsing our pages from the moment you open the browser window until you close it. Once you close the browser window, these cookies are deleted. Others remain on the device for a set period of time and are activated every time you visit the website that created the particular cookie – this is how your browser can “remember” and log you in again, or keep the goods you carefully added to your cart in the afternoon still there. We also use pixel tags (also known as web bugs or tracking pixels), which are very small images with a similar function to cookies. Unlike cookies, which are stored on the hard drive of your computer, pixel tags are a permanent part of web pages. We will refer to all these technologies in this document simply as “cookies”. We not only store cookies on your device, but also read cookies that our website has stored on your device.
Some cookies are stored directly by our website. These cookies help us to:
Such cookies and other files are necessary for the functioning of our website. If you block these cookies in your browser, our website may not function correctly and we may not be able to provide our products and services to the full extent.
We also:
For the purpose of displaying personalised offers and targeted advertising within advertising and social networks on websites other than ours, we also pass on data about your behaviour on our website to advertising and social networks. However, we do not pass on your identification data to such partners. A list of the social and advertising networks we use can be found in the section “Who processes your personal data and to whom do we disclose it?”.
If you do not disable the use of third-party cookies and the passing of your data to advertising and social networks in your browser’s Privacy Settings, and after our notice you click anywhere on our website (outside the notice panel) or click the “I understand” button included in the notice, we will assume you consent to the use of these cookies and the passing of your data to advertising and social networks. You may withdraw your consent at any time by disabling this feature in your browser’s Privacy Settings. More information on cookies can be found on a separate page.
When you visit our website, we process data about your behaviour on our website on the basis of our legitimate interest (i.e. without your consent) for the purpose of:
We obtain data about your behaviour on our website not only from cookies, but also supplement it with:
For these purposes we use personal data for a maximum period of 60 months. You have the right to object to this processing.
We also process data about your behaviour on our website on the basis of our legitimate interest (i.e. without your consent), for the purpose of creating personalised offers and targeted advertising that we will display to you on our website. Our legitimate interest here is to provide you with the most personalised and effective offer possible. We also enrich this data through analysis and derive derived data from it. We also segment our users into different groups based on this data, with each group receiving its own specific offer. If you subsequently order something from us, we additionally use your order data for these purposes.
For these purposes we use personal data for a period of 60 months. You can disable this function at any time in Privacy Settings.
In order to register, you must visit our website, so the processing described in the section If you visit our website applies to you. If you register, we additionally carry out the following processing:
If you create an account on one of our websites, we process your identification and contact data, your settings, and your order data (if you subsequently order from us), on the basis of contract performance (without your consent), in order to maintain your user account. The contract on which our processing is based comes into existence upon the creation of your account.
For this purpose we use personal data for the duration of the existence of your account, which you may cancel at any time by sending an email to one of our contact addresses.
If you create an account on our website, we also process your identification and contact data, your settings, your order data (if you subsequently order from us) and data about your behaviour on the website and behaviour when reading messages, on the basis of our legitimate interest (i.e. without your consent), for the purpose of:
In order to prepare personalised offers for you, we analyse the above-mentioned data and derive further derived data from it, which we use for this purpose. We may also use data about your behaviour on our website obtained before you registered (unless you previously disabled website personalisation in Privacy Settings), and we may collect data about your behaviour on the website even when you are not logged in (e.g. when we identify you via a cookie). We also segment our users into different groups based on this data, with each group receiving its own specific offer.
If you have viewed a product on our website, or clicked on it in an email we sent you, we may display this product on your next visit to a page on our website, or send you an email offer for this product. Based on which product you viewed, we may also determine which group of customers you belong to, and accordingly offer you further services on our website or by email that we believe may interest you. This data may also be passed to operators of advertising systems so that they can display this product to you in advertising on other pages. However, we will not pass on to these operators any other personal data that would allow them to contact or identify you further (such as your email address, name, or address).
For the purpose of creating personalised offers and targeted advertising displayed to you on the website, as described in the section If you visit our website, we will also use your order data (if you order).
On the basis of our legitimate interest (i.e. without your consent), we will also use your settings for testing new functions and applications before deployment, as described in the section If you visit our website.
For these purposes we use personal data for the duration of the existence of your account. You have the right to object to this processing.
If you create a product review within your account on our website, we also process your identification data and review data about the products we offer, including uploaded photographs, on the basis of your consent to processing, for the purpose of sharing information about your satisfaction with the products we offer with other visitors to our website. For this purpose we use personal data until you withdraw your consent to processing.
If you place an order (or enquiry) with us on our website, the processing described in the section If you visit our website applies to you. If you place an order with us, we additionally carry out the following processing:
If you place an order with us as a natural person, we process your personal data for the purpose of fulfilling your order, namely your identification and contact data and your order data. If you have a user account with us, we may also use your settings for this purpose.
If you purchase from us as a representative of a legal entity, we process the same data for the same purpose on the basis of our legitimate interest in concluding and performing a contract with the entity you represent.
Using these data for the purpose of fulfilling your order means in particular using them:
For this purpose we use personal data for the period necessary to fulfil your order, or to handle a contractual request such as a complaint.
If you place a binding order with us, we will retain your identification and contact data and order data on the basis of our legitimate interest (without your consent) for the purpose of protecting legal claims and our internal records and control. Our legitimate interests here are the protection of legal claims and monitoring the proper provision of our services.
In the event of an order being placed, we further process on the basis of our legitimate interest (i.e. without your consent) your identification and contact data, your settings (if you have an account with us) and your order data for the purpose of:
If you have ordered a product from us, we may contact you with a targeted offer of further related products or services. From your order we may also determine which group of customers you belong to, and accordingly send you an offer of related services that may interest you. Offers may also be customised according to which goods you have viewed on our website, or which links in the offers we have sent you have been opened.
For the purpose of protecting legal claims and our internal records and control, we process data for the duration of the limitation period (5 years) and one year after its expiry, taking into account claims asserted at the end of the limitation period. In the event of judicial, administrative, or other proceedings being initiated, we process your personal data to the necessary extent for the entire duration of such proceedings and for the remaining limitation period after their conclusion.
For the other purposes stated, we use personal data for a period of 5 years from the date of the order.
You have the right to object to this processing carried out on the basis of our legitimate interest.
By law we must fulfil certain prescribed obligations. If we process your personal data for this reason, it is not necessary to obtain your consent for such processing. On this legal basis we process your identification and contact data and order data, in compliance with in particular the following laws:
For these purposes we use personal data for a period of 10 years.
If you give us your consent during the ordering process, we may also process your identification data and review data about the products we offer, including uploaded photographs, on the basis of your consent to processing, for the purpose of sharing information about your satisfaction with the products we offer with other visitors to our website. For this purpose we use personal data until you withdraw your consent to processing. We may also process your data for the purpose of providing a detailed personalised offer of products that may interest you, or, based on knowledge of the product lifecycle, to inform you about the possibility of purchasing additional products at an appropriate time. If you add goods to the basket but do not complete the order, it is also possible to notify you of this by email or telephone.
If you communicate with us via various channels, in particular via call centre, email, chat tools, and social networks, we will process your identification and contact data and records of the communication that has taken place, including call recordings, on the basis of our legitimate interest (i.e. without your consent) for the purpose of:
For these purposes we retain personal data for a period of 1 year from the end of the provision of the services we mediate. You have the right to object to processing on the basis of our legitimate interest.
If you subscribe to our newsletter, we will process your contact data and any settings on the basis of your consent to processing, for the purpose of sending you our offers. For this purpose we use personal data until you withdraw your consent to processing, i.e. until you unsubscribe from the newsletter.
If you visit our branch, we will process the recording from the CCTV system in which you may be captured, on the basis of our legitimate interest (i.e. without your consent), for the purpose of protecting our and your property and persons moving in the shop and its surroundings, which is also our legitimate interest.
For this purpose we retain personal data for a maximum period of 1 month. You have the right to object to this processing.
In the cases described in the section What personal data do we process and why? we process your personal data ourselves as the controller. This means that we determine the above-defined purposes for which we collect your personal data, determine the means of processing, and are responsible for its proper performance.
However, we may also pass your personal data to other entities acting as controllers, in particular:
For the processing of personal data we also use the services of other processors who process personal data only according to our instructions and for the purposes described in the section What personal data do we process and why?. Such processors are:
In the context of the transfer of data to our processors mentioned in the section “Who processes your personal data for us and to whom do we disclose it?” we may also transfer your data to third countries outside the European Economic Area, which, however, ensure an adequate level of protection of personal data.
We obtain your personal data in the vast majority of cases within the framework of your order, as a result of creating an account, or when using one of our free services, such as the provision of a tool for calculating the consumption of coating materials, a free ebook, or from communication with you via email, telephone, chat, social networks, and personal contact. We also obtain personal data directly from you by monitoring your behaviour on our website and when reading messages, by recording calls at the call centre, and by CCTV recordings at our branches. We may also obtain your personal data from a third party, for example when they order products from us on your behalf.
If you order something from us, we may, in connection with the performance of the concluded purchase contract, receive additional data about your orders from banks and our partners operating payment systems and providing instalment sales, for example data about your account number or the successful completion of a payment.
Just as we have our rights and obligations when processing your personal data, you also have certain rights when your personal data is processed. These rights include:
Right of access
Simply put, you have the right to know what data we process about you, for what purpose, for how long, where we obtain your personal data from, to whom we disclose it, who else processes it alongside us, and what other rights you have in connection with the processing of your personal data. All of this can be found in this “Customer Privacy Policy” document. However, if you are not sure which personal data we process about you, you can ask us to confirm whether or not personal data relating to you is being processed by us, and if so, you have the right to obtain access to this personal data. As part of the right of access, you may ask us for a copy of the personal data being processed; we will provide the first copy free of charge and subsequent copies for a fee.
In all matters related to the processing of your personal data, whether it is a query, exercise of a right, lodging of a complaint, or anything else, you may contact us via our contact details. We will handle your request without undue delay, and within a maximum of one month. In exceptional cases, in particular due to the complexity of your request, we are entitled to extend this period by a further two months. We will inform you of any such extension and its justification.
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